Our support team is one of the most dynamic and accessible groups at Right Media. Our wide-ranging skills and diverse backgrounds make us the best people to interface with technical operations groups to put your suggestions into action. By that same token, our engineers have both the business and development experience necessary to understand your needs and work directly with our developers to guide your spec through development and release cycles.
The SLA
Integrated Customer Support
No need to remember multiple passwords and email addresses. Simply log in to the interface and click on the Support tab. From there you can track your open issues, view your ticket history, reply to a thread, or open a new bug or feature request ticket.
Direct Agent Access
Chat/IM and email directly with our agents during normal business hours.
After Hours Emergency Paging
Have an emergency that requires immediate attention? Don't wait until the weekend or holiday passes. Submit a qualified emergency ticket and our engineers will be paged immediately. We'll keep you apprised of the situation until it has been resolved.
Feature Requests and Suggestions
You aren’t limited to submitting only technical problems. We actively investigate our clients' suggestions, which are routed to our team of Product Managers to help guide the future of the product.
