Our customers - media buyers and sellers - are the fundamental asset of the Right Media Exchange. As such, our success depends on the attention and service we provide you. Our in-house support team, which includes customer support, training, and documentation, takes its direction from you, our customers. Our team has a solid mix of business and technical backgrounds which helps us absorb your feedback and figure out how to apply it to our products quickly and effectively.
Customer Support
Our team of experts provides 24/7 technical support to Right Media's clients. We respond to and resolve your inquires within one day, often within minutes.
We provide tools that help you manage your own clients, like our email tool that lets you communicate with your own advertisers and publisher partners easily.
We monitor the inquiries that come into support and use that data to drive future development. If a client suggests a better workflow or, say, asks for a new feature, we forward these suggestions to our Product Management team. More than half of all features and enhancements you see in our products stem directly from customer feedback.
Training
We offer instructor-led training and eLearning, or a combination of both to provide you with the knowledge you need to meet and exceed your business goals. You can learn at your own pace with our series of eLearnings sessions that are available online anytime, or sign up for instructor-led courses that are listed on the monthly training schedule.
Documentation
Our in-depth documentation—the Knowledge Base—includes all kinds of tips and instructions on how to get the most out of our products and the Right Media Exchange. These include:
- Tutorials and how-to's
- Examples
- Troubleshooting tips
- Reference information
- A "What's new?" section